Privacy Policy

Your privacy is very important to us. Below we explain how your personal data is processed when you use our website and services, and what rights you have in this regard.

For Skynyx Host Internet Services Pvt. Ltd., the protection of your personal information has top priority. We comply with the relevant data protection laws and woold like to inform you comprehensively about the handling of your data with the following data protection information.

1. Your Information

1. When you sign up for any of our services, we will ask for contact information including name, address, phone number, and email.
2. When placing an order, we collect your personal data to folfill the contract.
3. We may retain your data to comply with legal retention obligations.
4. Support staff may need technical details to resolve issues (OS, browser, etc.).
5. Google Analytics is used to collect technical data during your visit.
6. Our website uses SSL verified by GeoTrust.

2. Visit to Our Website

We collect personal data when you visit our websites or social media profiles.

3. General Principles: Confidentiality

1. Data is processed lawfolly, transparently, and for legitimate purposes.
2. Data is adequate, relevant, and limited to necessity.
3. Ensured accuracy and up-to-date information.
4. Data is kept only as long as necessary.
5. Security measures are in place to protect the data.
6. Access is restricted to qualified personnel.

4. The Way We Utilize Your Data

We process personal data for:

1. User identification and service usage
2. Communication and support
3. Fraud prevention and security
4. Market analysis and service improvement
5. Customized marketing and billing communication
6. Domain registration (WHOIS disclosure as per ICANN roles)
7. Legal compliance

5. Chat

1. Chat histories retained for 180 days for quality assurance.
2. Sales-related chats stored for contractual purposes up to 10 years.

6. Job Applications

1. Applicant data used for hiring purposes and retained for 1 year.
2. Data may be referenced for future applications or employment purposes.

7. Direct Marketing & Renewal Reminders

Users can opt-in or out of direct marketing or renewal reminders through account settings or unsubscribe links.

8. Right to Object/Revoke Consent

Users can change preferences or revoke consent at any time.

9. Other Uses of Personal Data

1. Customer support
2. Generating collective insights
3. Security and investigations

10. Communications from Us

Email addresses used only for requested responses unless otherwise permitted.

11. Newsletters

Users can opt-in or opt-out anytime.

12. Accessing/Correcting Your Information

Users can access and update their information via their Skynyx Host account.

13. Specific Terms and Conditions

Emails are considered private unless disclosure is required by law.

14. Information Sharing & Disclosure

Data from Google Analytics is anonymous and not shared with third parties.

15. Data Transfers & Third-Party Services

Data may be transferred with consent to authorized third parties.

16. How Do We Process Your Personal Data?

Data may be processed/stored by affiliated providers and services under strict confidentiality agreements.

17. Security

1. HTTPS and other security measures are used to protect data.
2. Absolute data security cannot be guaranteed.

18. Your Rights

1. Right to access, correct, transfer, delete, or restrict your data
2. Right to object to processing for legitimate interest or marketing

19. Security of Your Information

SSL is used for secure data transmission.

20. Cookies and Their Use

We use cookies to optimize the experience. You can manage cookie preferences.

21. Links to Other Websites

We are not responsible for privacy practices of external websites.

22. Legal Disclaimer

We may disclose your information if required by law.

23. Fraud Prevention

We use IP, device, and browser data for fraud detection.

24. Voice Files

Phone order confirmations and call recordings are securely stored based on consent.

25. Data Processing by Skynyx Host

1. We only process data based on documented instructions.
2. Sub-processors may be used under strict agreements.

26. Log Files

We use log files and third-party tracking services to analyze website usage anonymously.

27. Surveys

Occasionally, we may request your feedback through voluntary surveys.

28. Acceptance of this Policy

By using our services, you accept this policy. Continued use indicates continued acceptance.

For questions, please contact our customer support team.